This tool will only be available to selected sellers from 5th January 2026. If you have access, you will be able to see this on your "Fulfillment settings" page.

Key Points:

• The Order Handling Capacity (OHC) tool enables sellers receive fulfillment deadline extensions when they receive more orders than they can normally handle.
• By using the OHC tool, sellers can help to protect their shop's fulfillment performance metrics.

What is the Order Handling Capacity (OHC) Tool?

The OHC Tool is a feature that allows Sellers to take additional orders beyond what they can usually handle on a daily basis. Excess orders will be given a fulfilment deadline extension*, allowing you to protect your metrics!
*Note: This extension applies to your Late Dispatch, Fast Dispatch, Next-Day Delivery and Auto-Cancellation timelines.

How does the OHC Tool Work?

Premium Benefits

Star Shop+ Sellers have exclusive access to the premium version of this tool! Aim to meet a high standard for your customers and qualify to be a Star Shop+ Seller!

How should I determine my Daily Order Handling Capacity?

For the OHC and the Fulfillment Deadline Extension features to work as intended, sellers should provide a realistic estimate of their shop's capacity.
To calculate your shop's daily order capacity, consider the following factors:

• Historical Order Volumes: Analyze past order output volume and the time it takes to dispatch orders. This helps to identify an optimal daily order capacity.
• Operational Capacity: Assess how many orders your fulfillment process can manage each day. Be sure to consider staff, warehouse space, and processing speed, if applicable.
• Order Volume Spikes: Plan for increases during holidays, sales, and live events. Review previous order volumes during peak sales periods to determine the best strategy.
• Inventory Levels: Ensure you have consistent stock availability and regular restocking to meet daily demand.

Order Handling Capacity tool setup guide

To set up the OHC tool, go to Seller Center and follow the below steps:

1. Using the side menu (on the left), click on Manage Orders and select Fulfillment settings
2. Click on the Set Up button for Order handling capacity settings

3. Click the Edit button to set your Daily Order Handling Capacity.

4. Toggle the "Fulfilment SLA Extension" to enable your additional orders to receive an SLA extension. This will apply to orders placed from the next day.

Important! If you do not turn this toggle on, your orders exceeding your Daily Handling Capacity will not receive the fulfilment extension.

(Premium Only) Order Spike Prevention Settings

In the premium version, sellers will see an additional "Order Spike Prevention" setting option (pictured below).
Sellers can choose from the following options

• No Control: When this option is selected, all orders after the Order Handling Capacity is reached will receive a 2 working day fulfilment extension
• Set Order Spike Prevention Limit: Sellers can set their own limit. Products will display as "Sold out" when this limit is reached.

Frequently Asked Questions

How will I know when my limit is reached?

• You may monitor your existing capacity and limits on the OHC Tool page. When your limit is reached, you will receive an "Order Volume Limit" notification via your Seller Inbox, Email and on the Seller Center.

How do I increase my Order Spike Prevention limit?

• By default, users have a limit of 3 times their Daily Order Handling Capacity.
• To customise your limit, you may access the premium version by becoming a Star Shop+ seller. Click here to learn more.