Tiktok Shop Academy

【Video】Homepage - All you need to check

12/13/2022

Account Management
image.pngFind your daily important information and action needed items on homepage.

2.1 Let's Start Your Business

This section contains items that needed to be done before you start selling. This section will disappeared after the 3 items are completed.

2.2 Action Needed

This section contains order and product related action that need your attention.
Pending OrdersShows number of unhandled paid order placed by customer.
Pending ReturnsShows number of unhandled return or refund request placed by customer.
Out of Stock SKUsShows number of product that has been out of stock.
Quality Check Failed ProductsShows number of product that failed TikTok Shop quality check.

2.3 Data Proposal

This sections shows today and yesterday sales funnel performance of your TikTok Shop.
RevenueThe amount received during selected time period, including refunded orders.
VisitorsThe number of views products received in short videos, showcases, shops and livestreams during selected time period.
Conversion RateThe number of Buyers divided by Visitors during selected time period.

2.4 Store Performance

This sections shows your TikTok Shop store performance.
Ship-on-time RatePercentage of orders that are shipped on time in the last 30 days.
Seller Cancelation RatePercentage of orders that are canceled by seller in the last 30 days.
Return RatePercentage of returned orders in the last 30 days.

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