Introduction to Seller Fees
10/16/2025
Overview
| Type of Seller Fee | Description |
Platform Commission Fee | An amount charged for each successful order, based on rates that differ for each product sub-category. The Platform Commission Fee rate is different for Mall sellers and Marketplace sellers. |
| Transaction Fee | An amount charged for processing successful orders |
| Shipping Fee | An amount paid to the logistics provider for successful order delivery. Shipping fee is only incurred to sellers if the actual package measurements exceed the information sellers has provided in product listing. |
| Order Processing Fee | An amount that the platform charges for order-based service maintenance and enhancement on the platform |
Platform Commission Fee
After an order is successfully delivered to buyers, the platform will automatically deduct a fee from the final order/payout settlement. This is the Platform Commission Fee, and is charged based on rates that differ for each product sub-category.The Platform Commission Fee rate is different for Marketplace Sellers and Mall Sellers.
The Platform Commission Fee rate (*) by product cluster is:
- Before July 18th, 2025:
- From July 18th, 2025, with the SFP opening to all Marketplace sellers:
- From 27th October, 2025, with SFP opening to all sellers:
For more details of the fee rate for each product sub-category, how to calculate the fee of your order, and other FAQs, please read this article.Learn more about the Mall program here.
Learn more about SFP benefits here.
Transaction Fee
After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final order/payout settlement. This is the Transaction Fee, and is charged to all sellers for processing successful orders in TikTok Shop.The Transaction Fee rate is 5.00%.*
For more details on the Transaction Fee and how the fee is calculated, please visit this article.
Order Processing Fee
The Order Processing Fee is an amount that the platform charges all sellers in Vietnam for the processing of the order on the platform. The Order Processing Fee is in place to strategically enhance long-term development and services. This is evident in continuous logistics optimization, AI assistant feature, and more. These improvements lay the foundation for sustainable growth and strengthen the value delivered to TikTok Shop consumers and sellers.The fee is charged starting from 00:00, 27th October 2025, Vietnam time (GMT+7).
The Order Processing Fee is fixed at VND 3000 (tax inclusive) per successfully delivered order, regardless of how many items are placed under the order.
For more details on the Order Processing Fee, please visit this article.
Shipping Fee
Shipping fee* is the fee paid to the platform logistic service providers for order delivery.TikTok Shop's works with logistics service providers to deliver the order to the customer and fulfill the order are considered a fulfillment service provided to the sellers. Hence, seller shipping fee is treated as a fee upon the completion of the fulfillment service.
Shipping fee is only incurred to sellers if the actual package measurements exceed the information sellers has provided in product listing.*Not to be confused with SFP service feeFor more details on the Shipping Fee, please visit this article.
*Important Note: The Marketplace Commission Fee, Transaction Fee and Shipping Fee are inclusive of VN taxes. If you are a tax registered organisation in Vietnam and your Tax Code has been provided to and verified by TikTok, we will only collect the amount exclusive of taxes. Learn more here.Other Fees and Adjustments
Below are all other types of fees and adjustments that sellers may see on TikTok Shop.| Name | Explanation |
| Actual shipping fee | The actual shipping fee calculated based on the weight/dimensions measured by the carrier |
| Platform shipping fee discount | The shipping fee discount provided by TikTok Shop in accordance with a campaign policy |
| Customer shipping fee | The shipping fee borne by the customer based on the product weight uploaded by the seller |
| Refund customer shipping fee | The shipping fee return to the customer |
| Seller shipping fee | The shipping fee borne by the seller |
| Actual return shipping fee | If the seller is responsible for the return, the return shipping fee will be charged |
| Shipping fee subsidy | A positive amount represents a shipping fee subsidy the seller received and a negative amount represents a shipping fee subsidy the seller needs to return |
| Affiliate commission | The amount the sellers paid to creators via the Affiliate Program |
| Affiliate partner commission | The amount users paid via affiliate partner's links multiplied by the affiliate partner commission rate (This is the amount users actually paid exclusive of the discounts of any TikTok Shop coupons or seller coupons.) |
| SFP service fee | The service fee charged by the platform in consideration of the seller's participation in the [Shipping fee program] and its benefits |
| Shipping fee adjustment | Adjustment when there are differences with or mistakes in the shipping fee paid by the seller |
| Shipping fee compensation | Compensation to sellers due to differences between the actual shipping fee and the pre-paid shipping fee |
| Chargeback | The charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report |
| Customer service compensation | Compensation paid by customer services to customer after the after-sales period is completed or extra compensation is paid |
| Promotion adjustment | Adjustment when there are differences in the marketing activities paid by the seller |
| Platform compensation | Compensation to seller as a result of seller's success in appealing customer dispute. |
| Platform penalty | After identifying a violation of platform policies, platform deducts the corresponding penalty amount from the seller's account. Please see the notification sent to the seller's email address. |
| Sample shipping fee | Fees charged for sending samples using platform logistics provider |
| Logistics reimbursement | Reimbursement paid by the platform for losses or damages due to logistics-related issues |
| Satisfaction fund | Subsidy paid by the platform for bad satisfaction of the platform. |
| Deductions incurred by seller | Cost borne by the seller because the seller is responsible for customer's dissatisfaction |
| Shipping fee rebate | The shipping fee rebate given to the seller due to participation in a platform campaign |
| Warehouse service fee | Fees charged for providing warehouse services, such as bagging deliveries, bagging delivery materials, adhering barcodes, inspecting new products, etc. |
| Platform commission adjustment | Adjustment when there are differences in the platform commission paid by the seller |
| Platform commission compensation | Compensation to the seller when there are differences in the platform commission paid by the seller |
| Top up for ads from settled balances | Settled balances of the shops will be used to pay for ads, when sellers enable "auto pay ads with shop GMV" |
| Seller co-funded voucher discount | Seller's portion of Co-Funded Voucher discount amount (funded by the seller) during seller's participation in Co-Funding Campaigns |
| Refund of seller co-funded voucher discount | The discount amount refunded to the seller which is derived from seller's portion of Co-Funded Voucher (funded by the seller) during seller's participation in Co-Funding Campaigns. |
| Platform discounts | Platform discounts is the total amount of discounts funded by the platform. This amount is derived from: i) Discounts funded by platform through Platform's Direct Subsidy, Platform Flash Deal, Platform Buy More Save More and Platform Voucher. ii) Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns. |
| Refund of platform discounts | The discount amount refunded to the platform. This refunded amount is derived from: i) Discounts funded by platform through Platform's Direct Subsidy, Platform Flash Deal, Platform Buy More Save More and Platform Voucher. ii) Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns. |
| Platform co-funded voucher discounts | Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns |
| Refund of platform co-funded voucher discounts | The discount amount refunded to the platform which is derived from platform's portion of Co-Funded Voucher (funded by the platform) during Co-Funding Campaigns. |
| Seller shipping fee discount | The shipping fee discount provided by sellers |
| Estimated package weight | Product weight uploaded by the seller |
| Actual package weight | Weight measured by the carrier |