Transaction Fee

What is Transaction Fee?

After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final payout settlement. This amount is the Transaction Fee, and is charged to all sellers for processing successful orders in TikTok Shop.
The Transaction Fee Rate is as follows:
Important: the Transaction Fee rate is inclusive of VN taxes. If you are a tax registered organisation in Vietnam and your Tax Code has been provided to and verified by TikTok, we will only collect the amount exclusive of taxes. Learn more here.

How is the Transaction Fee calculated?

Formula

• 00:00, 1st April, 2026, Vietnam time (GMT+7): Transaction Fee = (Customer Payment + Platform Discount - Customer Order Refund) * Fee rate

Example (Successfully Placed Order)

Transaction Fee Savings

Starting 19th May, 2026, sellers using GMV Max and achieving a percentage of GMV Max spend to GMV of at least 4% in the past 30 days can enjoy a 1% savings on Transaction Fee on the 31st day. In other words, these sellers can enjoy an effective Transaction Fee of 5%, instead of the standard 6%, on the 31st day.
Please refer to the table below for an illustration of how the savings criteria is assessed.
Sellers can check their savings eligibility status on the Seller Center > Home > Promote your products with lower transaction fees.
Sellers can check the saving amount for each order in the finance statement by going to the Seller Center > Finance > Transactions.
*Important Note: the platform reserve the discretion to stop the savings program, or alter the level of savings or joining criteria. In such cases, sellers will be informed in advance via official platform email or notification on the Seller Center.

FAQs

1. Who will be charged the Transaction Fee?

• All sellers on TikTok Shop in Vietnam.

2. How will I be charged the Transaction Fee?

• Applied to all orders that are completed.

3. Where can I check the details of the Transaction Fee amount charged for my order?

• For orders that have yet to be settled, you may see their Transaction Fee in TikTok Shop Seller Center > Finance > Transactions > To settle > View Details
  

Note: The above screenshots are just for reference. Actual interface display, amount and rates might be different.

• For orders that have been settled, you may see their Transaction Fee in TikTok Shop Seller Center > Finance > Transactions > Settled > View Details
  

Note: The above screenshots are just for reference. Actual interface display, amount and rates might be different.

4. The final amount for the Transaction Fee for each of my successful orders is slightly different from what I have calculated using the formula.

• Take note that if you are a tax registered organisation in Vietnam and you have provided your Tax Code to TikTok.
  • Once your Tax Code has been verified, the Transaction Fee that TikTok collects and shows on invoice will be net of VN Taxes. This means that it excludes VN taxes (VAT & CIT).
  • As a tax registered organisation, you're obliged to remit and report VN taxes on behalf of TikTok.
• For more information, kindly visit our feature guide here to understand the tax calculation illustration in Vietnam.

5. Since this is a chargeable fee, will I receive an invoice describing the full Transaction Fee amount TikTok Shop has charged me for the month?

• Yes, you will receive an invoice the following month for the previous month's billing period. You may visit Finance > Invoice Center > Platform Service Fee to download the invoice.
  

7. What should I do if I have some inquiries in regards to the Transaction Fee?

• You may reach out to our support team in TikTok Shop Seller Center > Help Center.
• Or you may also file an inquiry ticket at 'Ticket log' or please feel free to reach out and speak to our support representative via 'Online Support
  

8. What is GMV Max?

GMV Max is an automated ads solution aimed at increasing your store’s Gross Merchandise Value (GMV). There are 2 types of GMV Max:

• Product GMV Max: an automated ad campaign type that chooses the products, creative assets and placement options that are most likely to encourage people to buy your products. Learn more here.
• LIVE GMV Max: a campaign type that optimizes traffic to get you the most product sales for your LIVE event. Learn more here.

9. How is the timing decided for the savings policy?

Each shop is assessed on a 30-day rolling basis. If during the previous 30 days, the Percentage of GMV Max spend to GMV is 4% or higher, the shop qualifies for shop-level savings on the 31st day.
Please refer to the table below for an illustration of how the savings criteria is assessed.
Sellers can check their savings eligibility status daily on the Seller Center > Home > Promote your products with lower transaction fees.