What is the Creator Policy Quiz?

Creator Policy Quiz is a feature that aims to help you better understand our platform policies. If you have accumulated Violation Points for your content (videos and/or livestreams), you will get an opportunity to learn more about your violations and take quizzes to reduce your total Violation Points.

• Each type of policy violation may have its own quiz. For example, the quizzes may be available for the following violations:
  • Misleading Content
  • Sensational or Shocking Content
  • False Displays of Information
  • Exaggerated Claims or Descriptions

What are the benefits of completing the Policy Quiz?

• Achieving a perfect score on each quiz will result in the deduction of 1 point from your current violation points.
• Each quiz will be accessible from the date the violation ticket was issued and will remain available until the last day of the following month.
• You can offset a maximum of 1 violation point every 30 calendar days for each specific type of violation.

Note: Additional quiz attempts (beyond the initial successful completion) will not offset any Violation Points.

Accessing the Policy Quiz

To access the Policy Quiz, please follow these steps:

1. Open the TikTok App and click on "Profile" located in the bottom left corner of the screen.
2. Tap on the Shopping Cart icon, then click on the arrow to enter TikTok Shop.
3. Scroll down the page and locate "Account Standing".
4. Tap on "Account Standing" and then click on "Quiz Benefit".

Taking the Policy Quiz

• Click on the violation ticket you wish to take the quiz for

Note: To view past quiz attempts and expired quizzes, click on "Your Records"

• Scroll down and click "Start quiz"
• Creators are strongly encouraged to read our policy guidelines before attempting the quizzes.

Frequently Asked Questions (FAQ)

• Who can take the Policy Quiz?
  • All creators with e-commerce permissions who have accumulated Violation Points can take the quiz to offset their total Violation Points.
• How many questions are in each quiz?
  • Each quiz will have 3 to 5 multiple choice questions (with both single-select and/or multi-select options available).
• How do I score a point?
  • 1 point is earned upon scoring full marks for a quiz. If you do not pass on your first attempt, you may attempt the quiz again.
• What is the maximum number of points I can offset?
  • You will be able to offset a maximum of 1 violation point every 30 calendar days for each type of violation.
• Does the quiz expire?
  • Yes. Each quiz will only be available from the date the violation ticket was issued and will expire on the last day of the following month.
• If I currently do not have any Violation Points, will I still be able to earn points to offset any Violation Points I may accumulate in the future?
  • No, however, you may save the quiz and attempt it later for any Violation Points you accumulate in the future, so long as the quiz has not expired.
• Can I raise an appeal and complete the quiz at the same time?
  • Yes. The outcome of an appeal and the quiz do not affect each other. If you pass a quiz, 1 point will be removed from your total Violation Points. If your appeal is successful, all penalties will be revoked.
• My appeal application was successful and my penalty was revoked. Can I still attempt the quiz to earn a point?
  • Yes. You may still attempt the policy quiz and earn 1 point to reduce any remaining Violation Points.

To learn more, please read our TikTok Shop Creator Performance Evaluation Guidelines.