Tiktok Shop Academy

Platform Commission Fee

02/10/2026

Starting from 00:00, 2nd March, 2026 (GMT+7), TikTok Shop will adjust the fixed commission fees for certain product categories.
In addition, from 00:00, 1st April, 2026, Vietnam time (GMT+7), Platform commission fee will be applied to all orders that are successfully delivered (listed under “Delivered”), including orders with returns and refunds.
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What is Platform Commission Fee

Platform Commission Fee is the amount that the platform charges to all sellers in Vietnam based on the category of a product for successful orders.
The Platform Commission Fee is different for Marketplace Sellers and Mall Sellers.
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How much is the Platform Commission Fee?

Platform Commission Fee rate by product cluster

The Platform Commission Fee Rate* by product cluster is:
From 27th October, 2025, with SFP opening to all sellers:
image.pngFrom 2nd March, 2026:
image.pngPlease see the file attached for the fee rate* by product sub-category.
From 27th October, 2025:
TikTok Shop - Fee Rates from 27th October 2025.pdf
TikTok Shop - Fee Rates from 27th October 2025.pdf
(339.6 KB)
From 2nd March, 2026:
TikTok Shop - Fee Rates from 2nd March 2026.pdf
TikTok Shop - Fee Rates from 2nd March 2026.pdf
(311.8 KB)
Note:
  • The Platform Commission Fee is inclusive of VN taxes. If you are a tax registered organisation in Vietnam and your Tax Code has been provided to and verified by TikTok Shop, TikTok Shop will only collect the amount exclusive of taxes. For more information, kindly visit our feature guide here to understand the tax calculation illustration in Vietnam.
  • Any level 3 categories outside the full fee rate table will be subject to a default rate.
    • Before 27th October 2025, the default rate is 12.00% for Marketplace sellers and 6.05% for Mall sellers.
    • From 27th October 2025, the default rate is 10.80% for Marketplace sellers and 13.70% for Mall sellers.
    • From 2nd March 2026, the default rate is 12.50% for Marketplace sellers and 14.50% for Mall sellers.

How to calculate Platform Commission Fee by product category?

Formula

The platform commission fee is calculated from the item price, minus any seller discounts. Shipping fees and platform discounts are not included as part of the calculation of the platform commission fee.
The formula is as follows:
Platform Commission Fee = (Item Price - Seller Discount) * Fee rate

Calculation Example

  • Example 1 - Marketplace seller:
  1. Item: Guitar
    1. Original Price: VND 1 000 000
    2. Seller Discount: VND 100 000
    3. Item Price after Seller Discount: VND 900 000
    4. Product Category: Musical Instruments & Accessories
    5. Applicable Platform Commission Fee rate: 11.78%
  2. Buyer A bought 1 Guitar
  3. The Platform Commission Fee calculation is as follows
Original item price
VND 1 000 000
(-) Seller discount
VND 100 000
Subtotal after discount
VND 900 000
Marketplace Commission rate
11.78%
Platform Commission Fee= Subtotal after discount x Commission rate
VND 106 020
  • Example 2 - Mall Sellers
  1. Item 1: Guitar.
    1. Original Price: VND 1 000 000
    2. Seller Discount: VND 100 000
    3. Item Price after Seller Discount: VND 900 000
    4. Product Category: Musical Instruments & Accessories
    5. Applicable Platform Commission Fee rate: 9.40%
  2. Item 2: Air purifier
    1. Original Price: VND 2 000 000
    2. Seller Discount: VND 0
    3. Item Price after Seller Discount: VND 2 000 000
    4. Product Category: Air Purifier
    5. Applicable Platform Commission Fee rate: 6.87%
  3. Buyer A bought 1 Guitar and 1 Purifier
  4. The Platform Commission Fee calculation is as follows
Guitar
Purifier
Original item price
VND 1 000 000
VND 2 000 000
(-) Seller discount
VND 100 000
VND 0
Subtotal after discount
VND 900 000
VND 2 000 000
Commission rate
9.40%
6.87%
Platform Commission Fee= Subtotal after discount x Commission rate
VND 84 600
VND 137 400
Total Platform Commission Fee & SFP service fee
VND 222 000
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FAQ

  1. How will sellers be charged the platform commission fee?
  • The Platform Commission Fee charges will be deducted directly from the order settlement.
  1. Is the Platform Commission Fee inclusive of tax?
  • The Platform Commission Fee is inclusive of VN taxes. If you are a tax registered organisation in Vietnam and your Tax Code has been provided to and verified by TikTok Shop, TikTok Shop will only collect the amount exclusive of taxes. For more information, kindly visit our feature guide here to understand the tax calculation illustration in Vietnam.
  1. Where can sellers check the details of the commission amount?
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Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.image
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
  1. What does the refund process look like?
  • Before successful delivery:
    • If the entire order is cancelled, the platform commission fee will be refunded to sellers.
    • If part of the order is cancelled, the platform commission fee will not be refunded to sellers.
  • After successful delivery, the platform commission fee will not be refunded to sellers, including for orders with returns/refunds.
  1. Where is platform discount in the calculation of the Platform Commission Fee?
  • The calculation of the Platform Commission Fee does not consider any platform-sponsored discount.
  1. Since this is a chargeable fee, will sellers receive an invoice describing the full Platform Commission Fee amount that the platform has charged for the month?
  • Yes, sellers will receive an invoice the following month for the previous month's billing period. Sellers may visit Finance > Invoice Center > Platform Service Fee to download the invoice.
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Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
  1. What should sellers do if they have inquiries in regards to the Platform Commission Fee?
  • Sellers may reach out to the support team in Seller Center > Help Center.
  • Or sellers may also file an inquiry ticket at 'Ticket log' or please feel free to reach out and speak to support representative via 'Online Support'
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