What is Order Processing Fee?

The Order Processing Fee is an amount that the platform charges all sellers in Vietnam for the processing of the order on the platform. The Order Processing Fee is in place to strategically enhance long-term development and services. This is evident in continuous logistics optimization, AI assistant feature, and more. These improvements lay the foundation for sustainable growth and strengthen the value delivered to TikTok Shop consumers and sellers.
The fee is charged starting from 00:00, 27th October 2025, Vietnam time (GMT+7).
The Order Processing Fee is charged for all successfully delivered orders. The Order Processing Fee for orders which have been successfully delivered but later returned or refunded, will not be refunded to sellers.

How much is the Order Processing Fee

The Order Processing Fee is fixed at VND 3000 (tax inclusive) per successfully delivered order, regardless of how many items are placed under the order

Calculation example

FAQ

1. Who will be charged the Order Processing Fee?

• All TikTok Shop sellers in Vietnam are charged the Order Processing Fee for successfully delivered orders.
• Orders which have been successfully delivered, if later returned or refunded, will still be charged the Order Processing Fee.

2. How will sellers be charged the Order Processing Fee?
3. Is the Order Processing Fee inclusive of tax?
4. What does the refund process look like?

• The Order Processing Fee can only be refunded to sellers if the order has not been delivered successfully. Once delivered successfully, regardless of later returns/refunds for the order, the Order Processing Fee for that order will not be refunded to sellers.
• For orders that are not yet successfully delivered,
  • If the entire order is refunded, the full Order Processing Fee will be refunded to the seller.
  • If part of the order is refunded, the Order Processing Fee will not be refunded to the seller.