Tiktok Shop Academy

Help Center - Tell Us Everything

03/04/2024

FAQ TopicsTicket LogOnline Support
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Ask us anything related to TikTok Shop operation by raising a ticket. Come and find us at Help Center

RAISING NEW TICKET

Step 1:
  • Click on Ticket log to directly go to the feature.
  • Continuously click on Contact us in the right corner
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Step 2: Topic
  • Choose your topic from the listbox.
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Step 3: Specify your isusesSend with us all the information related to your issues:
  • Related to order, delivery: share the Order ID, Tracking number
  • Related to product: share the product ID
  • Related to finance: sharing the transaction ID...
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Step 4: Attach filesIn case the seller has many pictures, or videos to give us more details on the issue.Please upload it here before submitting the ticketimage
After submitting the ticket, the seller can still track the ticket statusimage
Click on to "check details" to enter the feature belowimage

CONTACT US

For further support from the TTS team, the seller can also click on online support to directly reach our agent
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