In this article, we will guide you on how to manage and keep track of failed delivery orders. You will learn how to check the status of returned parcels and make tracking them easier.

How to Check Failed Delivery Orders

We have introduced a new 'Failed Delivery' tab to help you monitor your failed delivery orders that have been returned to you.

1. Simply go to Orders > Manage Orders, and you will see 'Failed Delivery' as the last tab.

This tab will list all failed delivery orders under various statuses:

• Returning to Seller: The parcel is on its way back to the seller.
• Delivered Back to Seller: The package has been returned to the seller, and the order will be automatically cancelled and refunded.
• Seller Delivery Failed: The carrier couldn't deliver the package to the seller. There will be an alert in red to draw your attention to these parcels.

2. To track your returned parcel further, click on the returned status under the Shipping Method column to see more details and guidelines from the platform.

How to Filter Failed Delivery Orders

1. You can easily filter your failed delivery orders based on their status by using the Return Status filter.

2. Refine your results further by using the Time Returned date range filter to view orders within the date range you want.