Updating Personal Details via Seller Qualification Center

Account Management

Introduction

The Seller Qualification Center is a one-stop page displaying the personal details that are linked with your seller account. These are the details that you used to register a seller account on TikTok Shop.

The Seller Qualification Center can be accessed via the following:

Editing Personal Details

In order to prevent any disruptions to your shop operations on TikTok Shop, it is important to keep us updated on any changes in your personal details.
On the Seller Qualification page, click on the "Edit" button to start. Please remember to have your supporting documents ready.

What Details Can I Edit?

Business typeDetails you can edit
Individual SellerIdentification
  • Identity card
  • Identity number
  • Full name
  • Date of Birth
  • Expiration date
  • Selfie with ID upload (required when your Identity number has been updated)
Ensure selfies are clear and verifiable—avoid glasses or headgear that may obstruct identity matching with the ID.Refer to this article to learn more about Identity card requirement
Corporate SellerCompany information
  • Business Registration Document
  • Company Full Name
  • Date of Incorporation
  • Business Registration Document Expiry Date
Refer to this article to learn more about supporting document requirement
Business Household Sellers Ultimate Beneficial Owner (UBO) information for Business Household Sellers
  • UBO Full Name
  • UBO ID Number
  • UBO ID Doc Expiry Date
  • UBO DOB
  • UBO ID Card doc
  • Selfie with ID (Conditional)
Important:
  • Do note that your new personal details have to be consistent with the supporting documents that you upload.
  • Updating your personal details is not the same as changing shop ownership, which follows a separate process.
  • For individual sellers, if your shop was registered using a passport or a 9-digit ID number, please update it to a 12-digit ID number before proceeding to change ownership to a Business Household or Corporate seller account.
Click to learn more about Shop Ownership Change here.

What Happens After I Submit?

After submitting, we will review the changes before updating your information. You will receive a notification once this is done.

Supporting Document Requirements

Similar to your previous experience when you first registered for a seller account, the supporting documents that you upload need to meet the following requirements so that we can verify the details.

General Document Format Requirements

  • Supporting documents uploaded must be of high quality, coloured and unobstructed. Angled, blurry, black-and-white, or cropped screenshots are also not allowed.
  • Supporting documents must be government-issued, and valid at the time of submission (i.e. not expired).

Individual Sellers

  • Supporting documents must be in either PNG or JPG format.
  • The name on your identity document must match the name that you are editing to.
  • The identity document you upload must be of the same type as what you used during seller registration (e.g. if you registered using an ID card, please provide your ID card this time as well).

Corporate Sellers

  • Supporting documents must be in either PNG, JPG or PDF format.
  • The company name on your business registration document must match the name that you are editing to.