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How does TikTok Shop calculate shipping fees to be paid by the Seller?

Shipping fees to be paid by the sellers to platform are calculated by the seller input chargeable weight or LSP's measured chargeable weight, whichever is higher. For both sellers and LSP's Chargeable weight, we will take the greater of Gross weight or Volumetric weight.
Additionally, the platform will determine shipping fees based on the actual pickup address recorded by the LSP at the time of collection. This means that the seller’s declared pickup address will not be used for calculating seller-paid shipping fees.

• Gross weight: Refers to the weight of the package on a weighing scale, and includes the weight of both the product and its packaging. Usually this applies to packages which do not take up a large amount of space.

• Volumetric weight: Applicable to lightweight packages that take up a large space. Volumetric weight calculation will be attained by the following formula:

Example: How Chargeable Weight is Calculated

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How does TikTok Shop calculate shipping fees to be paid by the Buyer?

Buyer paid shipping fees are calculated by the gross weight or volumetric weight - see in section 1 - (based on the weight and dimension you enter when listing a product), whichever is higher. Therefore, if there is any difference between the product information input by Seller and the actual measured data provided by the logistics service provider, there may be a discrepancy between the shipping fee to be paid by the seller to TikTok Shop and the shipping fee to be paid by the buyer to the seller.Note: Usually, the buyer pays a shipping fee to the seller and the seller pays the shipping fee to TikTok Shop. However, if the seller chooses to cover the shipping fee for the buyer, it means that all shipping costs will be charged to the seller, and the buyer will only pay for the product

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Shipping rate card

The shipping fees rates may be updated from time to time by the platform, you can refer to the latest shipping rate card via TikTok Shop Academy.Link: Academy › Feature Guide › Seller › Orders & Shipping › Fulfillment Fee & Policies › TikTok Shop Vietnam Platform Shipping Logistics Fee

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How to check the shipping fee bill

Entrance: Seller center - Finance - Settled records Click View Details to jump to the order details of a single order.

• Please note that according to the contract, Tokgistics has the right to amend the shipping fee from time to time due to the weight difference issue.

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How to submit overcharged shipping fees claim

Access to submit a claim:

• Login into Seller Center, scroll down and click Help Center

• Click My ticket

• Click Create New Ticket

• You need to choose the correct ticket topic as follows and provide photos measuring the weight, length, width and height of the parcel instead of the goods.
• Topic: Order Fulfillment-Logistics and Fulfillment

• Details: Shipping fee inquiry

Note: If there were no photos taken before shipment, sellers can take photos of another packed item that is similar to the original item and submit them as proof.

• Measurement of weight：

• Measurement of dimension(width,length and height)：

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FAQ

Why is the logistics fee paid by the seller different for orders with the same quantity of goods?

Since the packaging of every parcel for the same goods may be different, the actual shipping fee of the same goods may be different due to the different parcel dimensions.

Why do the actual shipping fees and estimated shipping fees not match?

The logistics service provider weighs the package and measures the dimension of the actually received parcel. If the weight and dimension you enter for a product listing differs from the actual measurement of the parcel measured by logistics service provider, the actual shipping fees the seller paid will be different from the estimated shipping fees( based on the product information you entered).

Who will bear the logistics fee under the failed delivery scenario?

If logistics service provider fails to deliver the package to buyer, platform will bear the shipping fee, seller will not be charged.

How to fill in the correct weight and dimension of the parcel to avoid being overcharged by the logistics service provider?

Please note that the size and weight should be measured after packaging for logistics transportation. For example, the size and weight of clothing and collapsible household items should be measured in their folded and packed status. Therefore, the seller needs to fill in the accurate volume and weight data of the products after packing in the Product Creation Page or Product Management Page.