There are two ways your shop can be closed on our platform:

• Platform initiated (Shop Closure): We may issue a shop closure notice via the Seller Center to sellers that breach applicable laws, regulations or our platform policies. You will not be able to open a new shop/account with the same ID.
• Seller initiated (Account Closure): You can apply to close your account from the Seller Center: [My Account] > [Account Settings] > [Close Shop Account].

When can I close my account?

Before your account is closed, you need to complete the Closure Procedure. You can check your progress for each criteria on the [Delete Account] page.

• All products need to be delisted, and no product can be in moderation.
• All dispute service tickets need to be resolved.
• All payments need to be settled, including payments to the platform, commissions, logistics fees, outstanding invoices, and payments temporarily frozen during enforcement actions.
• Your account's Violation Point total does not exceed the amount stipulated by the platform for account closure applications.
• At least 90 calendar days must have passed since all orders have reached "completed" or "closed" status.
• A 30-day public notice period of shop closure needs to be completed. You can open the public notice period from the [Delete Account] page.

What happens after I close my account?

You will no longer be able to conduct commercial activities using the closed shop.

• Account Login: You will no longer be able to login your account (including sub accounts). Closed accounts cannot be reactivated or recovered.
• Linked Accounts: The e-commerce permission of other TikTok accounts linked to your account (such as Creator accounts) will no longer be available.
• Data Retention: Once your account is closed, you won't be able to access your seller profile (including, but not limited to, your order history, proof of purchase, reviews, discussion posts, returns and refunds) or print an invoice.

Please be advised that TikTok Shop is legally required to retain some types of data, such as order history. We do this in line with applicable local laws, including for document retention, tax/accounting and fraud prevention purposes.

Can I open a new TikTok Shop at a later time?

• If you decide later that you want to start selling on TikTok Shop again, or if you would like to use website features that require an account, you'll need to create a new account with a new phone number or email address.
• You may re-register for an account with the same ID after the first account is successfully closed.
• After account closure, you may open a new shop using your previous registration documents (identification, business certificates, etc.) provided such documents are still valid and comply with all TikTok policies.
• However, a minimum period of 6 months must pass before you can reapply for a TikTok Shop account. You will be subjected to TikTok Shop's onboarding policies when you reapply.

Please click here to read our Account Closure Policy.