Where Can I Appeal against my Violation?

If you receive a notice or warning of infringement and believe we made an error, you may appeal or dispute the claim by raising a ticket/appeal in the Seller Center.

• Under the "Violation Records" tab, click on the "Appeal" button to file an appeal
• Once you have submitted your appeal, you can click on "Appeal Details" to monitor its status

What can I do if my Store Rating has been incorrectly calculated?

You may file an appeal via the Help Center. For more details, please read this article.

Submission of Supporting Documents

• When submitting appeals, we require you to provide supporting documents/information to help us with our investigation. These include:
  • A list of the impacted Order IDs.
  • A clear explanation of why the enforcement action was taken against them in error.
  • Relevant supporting documents.
  • Any additional materials or information that may be required by us.

For specific guidance, please see the following articles

• Appeal Documentation for Customer Service Violations
• Appeal Documentation for Fulfilment-related Violations
• Appeal Process for Chargebacks
• Appeal Process for IPR Violations

Appeal Timeline

For each violation, you can file up to two appeals.

• The first appeal must be filed within 30 calendar days from the date the violation notification was issued.
• The second appeal must be filed within 15 calendar days after the rejection of the first appeal.