Account Re-verification

To keep TikTok Shop safe for buyers and sellers, we may require you to re-verify your account.
This may be triggered if we detect risk from your shop or products, such as a spike in negative customer reviews or policy violations.
You must complete re-verification to continue operating your shop. Failure to do so may result in account restrictions, suspension, or closure.

Where can I submit my re-verification?

On Seller Center PC, under My Account

• Go to TikTok Shop Seller Center > My Account > Account Settings > Qualification Center
• You will see a "Verify your qualifications" banner in the Qualification Center. Clicking "Verify Now" will start the information submission process

*Note: Only Owner Account with admin access is able to submit, not sub-account

What information do I need to provide?

How do I complete the Liveness verification?

For individual and sole proprietors, liveness verification is required. Follow the steps to complete the verification.

Do's

• Follow the on-screen instructions carefully
• Ensure your face is clearly visible throughout the check
• Complete the check in a well-lit environment
• Remove items that may block your face (e.g. masks, sunglasses)

Don'ts

• Do not leave the screen or interrupt the process midway
• Do not cover your face or camera

What happens after I complete my re-verification?

Your qualification will be reviewed by the platform. Once the review is complete, you will be notified, and the results will be available in your Qualification Centre.
If your account re-verification is approved, existing enforcement actions may be automatically revoked at the platform’s discretion. If your re-verification is unsuccessful, you may try again within the specified timeframe.