Seller-Fault Cancellation Rate (SFCR)
12/31/2024
- TikTok Shop Customer Order Shipping Guidelines
- Understanding Seller Fulfilment Metrics from Calendar Day to Working Day
- TikTok Shop Seller Performance Evaluation Policy
This information is accurate as of 7 Dec 2023. Please visit the Policy Center to learn more & stay updated.
Anda mungkin juga tertarik

What should I do if I wish to initiate an order cancellation…
Below are important guidelines for seller-initiated cancellations: Sellers must provide prompt notic…

Managing Cancellations
This article offers a quick and easy guide to effective cancellation request management. How to Vi…

Order Cancellation
When can my customer cancel an order? Ship-By-TikTok Orders For products cancelled after pick-…

TikTok Shop Vietnam Instant Delivery Rate Card
Dear Seller, Starting from 3 September 2025, TikTok Shop offers Instant delivery service for selecte…

What are the order fulfillment timelines for Standard Orders…
When handing over packages to Logistics Service Provider (LSP), the order fulfillment timelines diff…

Order Handling Capacity Tool
This tool is currently in the pilot phase and will be available only to selected sellers starting 13…

Appeal Documentation for Fulfilment-related Violations
We recognise that situations can arise where you are unable to ship out your orders in time. We will…

Late Dispatch Rate (LDR)
What is the Late Dispatch Rate (LDR)? The Late Dispatch Rate (LDR) is the percentage of all orders (…