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12/31/2024
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- 4 lessons
Order Management
The order management system at Seller Center is extremely streamlined and easy to use for new seller…
Batch Check Tool
In this article, we will introduce you to the Batch Check tool on the Seller Center app. This tool i…
Pre-Orders
How do I qualify for the right to mark my products as "pre-order" products? If this is the first sho…
Order Fulfilment - Overview
Effective and efficient order fulfilment is key to satisfying and retaining customers. Here are the…
What if my package gets lost, damaged, or scrapped?
Overview Scenarios If your package was lost or damaged, you can raise a ticket with the order ID and…
Combining Orders into a Single Package
This article provides a simple guideline on combining multiple orders into a single package, giving…
Appeal Guidelines for IPR Penalties
Appealing Intellectual Property Rights (IPR) Violations At TikTok Shop, we work hard to create a se…
What do I do if the buyer didn't receive the order but the s…
If an order is marked as delivered but the buyer never received the order, your course of action dep…
TikTok Shop Packaging Guidelines
Packaging-related Responsibilities： In order to reduce the risk of damage or leakage during transpor…
Managing Return and Refund Requests
This article walks you through the basics of the returns and refunds process, equipping you with the…